Common Connection Questions and Answers

How to make a new Dial-Up connection:

I'm not sure if I have a dialing directory.

My modem wont dial.

How do I set up dialing protocols?

How do I know if I have a dialing adaptor set?

I am disconnecting too often. Can I fix that?

At times my connection is slow. Why?

 

Making a new Dial-Up connection:

1. Go into “My Computer”
2. Double click on “Dial-Up Networking.”
3. Click on “Make New Connection.”
4. Enter “Global Network Access” in the area where it asks what computer you are dialing.
5. Your computer should have picked your default modem (the one installed in your computer).
6. Click “Next.”
7. Enter the area code (if needed) and number that you use for dial-up access. Use 414-290-4622.
8. Click “Next.”
9. Click "Finish.”
10. In the Dial-Up network, right click on “Global Network Access.”
11. Choose “Properties.”
12. Click on “Server Types.”
13. Check that you have PP, Windows95.. in the list box on the top.
14. Advance options should be blank, if not, make sure they are.
15. Deselect “IPX/SPX Compatible” and “NetBEUI.”
16. Make sure the “TCP/IP” is checked.
17. Click on the “TCP/IP Settings” button.
18. Check Server Assigned IP Address
19. “Specify an IP address” should be blank.
20. “Server assigned name server addresses” should be blank.
21. Check “Specify Name Server Addresses.”
22. In the Primary DNS put “207.250.91.2”
23. In the Secondary DNS put 207.250.91.12.”
24. Both “IP Header Compression” and “Default Gateway” should be checked.
25. Click on “OK”
26. Click on “OK” again.

You are now set to dial in. Just double click on “Global Network Access.”

1. Enter your user name (supplied by Global Network Access). Note: Case sensitive.
2. Enter your password (supplied by Global Network Access). Note: Case sensitive.

You should be dialing now.

[top]

Can't initialize your modem:

• Make sure that your modem is connected. If you still experience problems, try resetting your modem by turning it off briefly and then back on. If you are using an internal modem, reboot your computer.

The modem is being used by another dial-up networking connection or another program:

Make sure your modem is plugged into the correct COM port. To change the COM port selection, click the My Computer icon.

1. open “Control Panel”
2. open “Modems”
3. open “Select Modem”
4. open “Properties”
5. choose “Port”

Close any other programs, such as fax software, which may be using the modem's COM port.

[top]

Verify your dial-up networking :

If you are not sure you have a “dial-up” networking, follow these instructions

1. Press the "Start" button
2. Select “Settings”
3. Select “Control Panel.”
4. Double-click the “Add/Remove Programs” icon.
5. Select the “Windows Setup” tab.
6. Click on the “Communications” option.
7. Press “Details”.
8. Make sure that the “Dial-up Networking” option is selected.
9. (If it is, then you are fine, and ready to make a connection.)
10. If it isn't, check it and click OK.
11. Windows 95 will attempt to install the needed drivers. Make sure you've got your installation disks or CD handy!
12. Now that Dial-up Networking is installed, you can proceed to making a connection.
13. You will need to restart your computer to let the changes take effect.

[top]

Adding protocols to the dial-up network:

1. Press the "Start" button.
2. Select “Settings.”
3. Select “Control Panel.”
4. Double click the “Network” icon.
5. Select “Configuration” tab (usually the default).
6. Click “Add.”
7. Double click on “Protocol.”
8. Under Manufacturers click on “Microsoft.”
9. Now, under “Network Protocols” choose the “TCP/IP.”
10. Click “OK.”
11. Click “OK” again.

[top]

Making sure your dial-up networking component is installed:

Check to see if you have the Dial-Up Networking component installed:

1. Press the "Start" button
2. Select “Settings”
3. Select “Control Panel.”
4. Double-click the “Network” icon.
5. Select “Configuration” tab (usually the default).
6. You should now have (among other things) a network component called “Dial-Up Adapter” in the list. If you don't, something has gone wrong, you will need to go “verify dial-up networking” and follow the directions.

[top]

I am disconnecting too often:

You will be disconnected at times from line noise (phone company). Plus, the fact that the phone company will only guarantee rate connection of 9600. They claim their lines were designed for talkers, not data people. However, if this happens often, you might also want to check out your modem settings. Don’t worry, it’s easy.

1. Go into “My Computer”
2. Double click on “Dial-Up Networking.”
3. “Right” click on “Global Network Access” (Or what ever you called us).
4. Click on “Properties”.
5. Click on the “Configure” button next to the modem type.
6. Under the “General” tab choose the speed of the connection between your computer and your modem. Use 19,200 for 14.4 Kbps modems and use 38,400 for 28.8 and 33.6 Kbps modems and 57,600 or 115,200 for k56 flex connections.
7. Click on the “Connection” tab.
8. Click “Port Settings.”
9. Move the “Receive” buffer to the left. You can experiment with how far left you go.
10. Move the “Transmitt” buffer to the right.
11. Hit “OK.”
12. Hit “OK” again.

[top]

At times my connection is slow. Why?

There are many reasons why. Let us look at the first one. The Internet is called the “Informational Super Highway.” Now, I am sure you understand that there is rush hour traffic jams. If 10,000 people are on the same road, you are going to go slower than if only 100 people were on. The same way works with data transfers, which your computer is using. More people accessing data on the same “road” will result in a slower connection.

Another reason is the phone company. You are using their lines, and if thousands of people are trying to use them, it puts a strain on the system. As an example, if the phone company can give 10 people 100% full connection, but 20 people want to use the system, then everyone can only get 50% of a connection. This results in a slower data connection.

Global Network Access is only a small road on the “Super Highway.” However, our road has many “on ramps” that can lead you all over the world using the “Super Highway.”

Please keep in mind that the phone company will only guarantee a 9600 connection. They say their lines were made for talking, and not data transfer. (Actual Ameritech tech support said that.)

Back to main Support